Programmable Voice
Unlock limitless possibilities with adaptable, low-code programmable voice.
Create
New opportunities
VoIP Fabric's low code interface empowers you to swiftly adapt to your customer needs. With minimal coding required, you can create tailored voice solutions that enhance customer interactions. Experience the freedom to innovate and meet demands that were once out of reach.
- No Coding? No Problem.
- Our intuitive low-code editor lets you connect the dots effortlessly, transforming ideas into scalable applications — no coding experience required.
- Library.
- Deploy faster with our ready-to-use component library, while easily creating custom components for unique needs. Share and reuse your custom creations across your customer base to drive efficiency and innovation.
- Seamless integration.
- Leverage custom apps to integrate seamlessly with your existing IT infrastructure.
Component Library
Explore a selection of components available in our library.
- Check Schedule
Easily create and manage complex schedules with support for predefined holidays, default weeks, and more.
- Priority Queue
Add agents in steps, configure multiple queues with priority levels, enable voicemail options, and offer callback requests.
- Call Group
Route calls to groups of users, devices or external numbers.
- IVR
Implement interactive voice response systems to guide callers and route them to the appropriate destination.
- Play Sound
Play audio files, text-to-speech outputs, or prerecorded messages during calls.
- Voicemail
Set up customizable voicemail options to capture messages when agents are unavailable and send the recordings to email recipients.
- Send Email
Automate email notifications or follow-ups directly from your workflows.
- Call Recording
Enable call recording to archive conversations for quality assurance or compliance purposes.
- Switch
Create conditional workflows to handle calls based on specific triggers or criteria.
- Delay
Introduce delays in workflows to space out actions or manage timing requirements.
- Outbound API Call
Trigger external API calls to integrate with other systems and automate processes.
- Set Variable
Define and update variables dynamically within your workflows for greater flexibility.
Concepts
Low-Code Editor
This flow answers a call, plays a welcome message, and connects it to available agents. If the call ends or fails, the program terminates. An event listener monitors state changes, triggering an API call to a CRM system, enabling robust integration without (expensive) third party middleware.
- Starter
- Pink blocks start a flow. In this case it is an inbound call. API calls to the VoIP Fabric platform can also trigger flows.
- Library
- Purple blocks are pre-build library blocks.
- Primitives
- The basic building blocks offering fine control and infinite customization.
- Event listeners
- Listen for events, in this case a channel state change. All blocks below the green blocks are executed every time an event occurs.
- End flow
- End the flow and release all resources.
Get in touch
We're here to help you with your inquiries.
- Address
- St.-Pietersberg 47
3453 PK, De Meern - Telephone
- +31 (0)85 1309180
- [email protected]